Many housing troubles occur in newly built custom -built houses

According to the trends and features of the dispute processing case that ended by March 31, 2020 of the "Housing Remodeling / Dispute Control Support Center" Source, the number of housing problems seen by type of housing according to the type of housing.It occurs in a single -family custom -built house and accounts for 66 % of the total.

A single -family house is about 14 %, so about 4 custom -built houses are about 4..It is 7 times the frequency.

At the time of trouble, more than 70 % of them are "less than three years after delivery."In particular, more than 30 % of the cases of less than a year are more than 30 %, and there are many troubles as of the new construction.

Cases of troubles that are common in custom -built houses

What kind of troubles have occurred in custom -built houses with many cases?Here, let's look at cases of common troubles.

Deals of construction mistakes and facilities

According to the trends and characteristics of the 1,525 dispute processing cases above, the largest proportion of the application for trouble processing is a matter of "repair".

For example, cracks on the basics and outer walls, deformation of floors, inner walls and fittings, dirt, removal, tilt of the entire building, and defects such as rain leakage.

In addition, construction mistakes such as different drawings shared in advance are one of the important troubles cases.In these troubles, it is also difficult to determine whether it is a clear mistake, so it is a project that is particularly likely to need the power of experts, such as home -in spectors.

The contents of the image and the finish are different

Even if it is not a construction mistake, there are some troubles such as the prepared meeting and the image different from the image.

Before building a custom -built house, we have many meetings so that there is no discrepancy in information, but there are cases where troubles may occur due to the fact that the image cannot be conveyed specifically.

Delays in construction and additional costs

One of the most common troubles in custom -built houses is that the construction period is delayed.If the construction period is delayed, various problems will occur with the cost of securing the destination in the meantime.

For example, if you are using a connecting loan, the interest burden may increase due to the delay in the construction period.Therefore, it is important to take measures while assuming the possibility of delaying in advance in advance.

In addition, changing the equipment on the way may cause an additional additional cost.When changing facilities and specifications, be sure to check the specific costs.

Neighborhood trouble

One of the things that you tend to overlook unexpectedly is the trouble with the neighborhood.Depending on the location and surrounding environment, it may bother the residents around them due to the car of the construction company.

If you are worried, greeting the residents around you if you are worried.

To prevent trouble in advance

Such troubles can be prevented to some extent by prior preparation.In particular, the crispness of the image is one of the risks that can be avoided if you proceed carefully.

If you want to know the right knowledge of house building and how to choose a construction company in building a house, use LIFULL HOME'S's "Home Window".

At the window of your home, you can receive advice from experts for free about your worries and anxiety about building a house.

In addition, when you enter the purchase stage, you can also receive support such as adjusting the meeting with a real estate company and acting on the behalf.All services can be received for free and consultation from a neutral standpoint, so use them when you have any problems with housing.

What should I do if there is a trouble?

From now on, let's look at what you need to do when you have a problem.When a housing trouble occurs, it is important to first understand the facts.

Check the contract details in detail, and if you have any problems, try to accurately grasp the current situation of the trouble.Also, if it is difficult to solve only the parties, it is important to use the consultation desk as soon as possible.

From now on, let's take a closer look at what kind of consultation desk is actually available.

Let's find it according to the content of the consultation!Consultation when trouble occurs

Even if you say housing troubles in a bite, the content and cases are various, and it is important to choose a consultation according to the situation.Here, we will introduce the characteristics of the main consultation.

公益財団法人住宅リフォーム・紛争処理支援センター（住まいるダイヤル）

Phone number: 0570-016-100 (Navi Dial)

Reception hours: Weekdays 10 to 17:00 (excluding holidays and year -end and New Year holidays)

* Navi dial call charges are 3 minutes nationwide 3 minutes in the case of landline phones..35 yen (tax included)

Please see the homepage for details

It is a specialized window that handles a wide range of consultations on housing problems, such as a house defect and troubles with the request.In addition to the post -factor, we also handle services related to trouble prevention, such as precautions for selecting properties and real estate companies, and consultation on renovation estimates.

国民生活センター（消費者ホットライン）

Phone number: 188 (no station number)

Reception date and time: The day of the day and time when consulting depends on the consultation desk.In principle, available every day (excluding year -end and New Year holidays)

* Call charges are generated from the time they are connected to the consultation desk.

Please see the homepage for details

We accept general consultations and complaints about consumption, and handle various contents in housing -related troubles.It is characterized by the size of the consultation, such as a house defect, a sick house, a financial trouble for rental properties, and a problem with renovation companies and moving companies.

法テラス

Phone number: 0570-078374

Reception and time: Weekdays 9-21: 00, Saturday 9-17:00 (excluding Sundays and holidays)

* In the case of a landline, 3 minutes 8 nationwide.5 yen (excluding tax)

Please check the homepage for details

The law terrace is a free consultation for various troubles related to law.If you need specialized knowledge about the law, such as violations of the contract, and you have to get the help of a lawyer, you should first consider using this window.

首都圏不動産公正取引協議会

Phone number: 03-3261-3811

Reception date and time: Weekdays 10 to 16:00

Please check the homepage for details

It is an institution that has a rule about the advertising display of real estate, and responds to troubles such as "the advertising content was false" and "I have been deceived by excessive advertising".However, we do not accept consultations on general contract troubles and housing troubles.

Anxiety if you can't see the flow to the solution ... Let's hold down the procedure when using the consultation desk

In the event of a trouble, it is safe to know in advance how it will proceed to the solution.Here, as an example, let's take a look at the flow of the consultation service of the "Housing Remodeling and Dispute Control Support Center".

Mechanism of dial that lives

At the Housing Remodeling and Dispute Control Center, there is a telephone consultation -only window called "Living Dial".The counselor is in charge of an experienced architect, and it is possible to consult a lawyer or other expert as needed.

The consultation time is one hour, and the cost is free in principle.After that, the dispute resolution procedure is performed by the Housing Dispute Review Committee in each prefecture.

Types of dispute resolution

Dispute resolution procedures are solutions that are not comparable to trials, and specifically there are three types: mediation, mediation, and arbitration.A mediation is a method of accurately grasping the claims of both parties and solving them by walking closer.

It is a suitable method for simple and quick solutions, so that there are few technical issues.In addition, when mediation is established, a settlement will be created, and the content will be legally effective.

Mediation is a solution that is further stepped in rather than mediation, and is used in cases where there are many issues in both technically and legally.The arbitration is a method in which the committee is determined by the committee in charge, and the content is the same as the final judgment of the trial.

The great advantage is that they can solve them quickly than the trial, and the cost is only 10,000 yen for the application fee.In addition, it is necessary for the applicant to select one of the ways to resolve the dispute.

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